1.Option 1: Instant In-App Deletion (Recommended)
If you are logged into your momiq account, you can permanently delete your account immediately:
- Open the momiq app or website and navigate to your Profile.
- Scroll to the Danger Zone: Delete Account section at the bottom of the screen.
- Click Request Account Deletion.
- Type
DELETEto confirm your request. - Your account will be deleted instantly and your session closed.
2.Option 2: Web-Based Request (Without Logging In)
If you no longer have access to the app or have uninstalled it, you can request account deletion by contacting our Data Protection Desk:
Submit an Account Deletion Ticket
Email: support@momiq.in
Helpline: +91 98765 43210
Online Support Form: Contact Support (Select category “Other” & Subject “Account Deletion”)
Please include the registered mobile number or email address associated with your momiq account. Requests submitted via email or contact form are verified and processed within 48 to 72 business hours.
3.What Data Is Deleted?
Upon account deletion, the following data is permanently purged:
- Full name, profile identifiers, and authentication credentials.
- Saved delivery addresses, landmarks, and delivery instructions.
- Meal pause preferences and notifications history.
- Device tokens and active browser sessions.
4.What Data Is Retained (Statutory Exceptions)
Retained records contain only billing transaction logs (Razorpay payment ID, amount paid, and invoice date) and cannot be used for marketing, profiling, or re-identification.
Questions or Clarifications?
If you have questions regarding this policy, need assistance with your subscription, or wish to raise a formal grievance, our customer care team is here to support you.