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Business DisclosureVersion 1.0 · Last updated 26 September 2026

Legal & Business Information

Complete statutory business profile, regulatory credentials, governance contacts, and legal policy repository.

1.Statutory Entity Overview

The platform, website, and subscription mobile application operating under the brand name momiq (“Made Like Mom”) are owned and managed by the operating entity detailed below:

Business & Entity Information

Brandmomiq (Made Like Mom)
Legal Entity[Legal Business Name]
Operating RegionKatihar, Bihar, India
FSSAI Registration / License[FSSAI Registration Pending]
Customer Support Emailsupport@momiq.in
Grievance Redressalgrievance@momiq.in

2.FSSAI & Regulatory Licensing

All culinary operations, central kitchen meal preparations, and logistics handling conform to the Food Safety and Standards Act, 2006, along with all rules, regulations, and hygiene standards prescribed by the Food Safety and Standards Authority of India (FSSAI).

FSSAI License / Registration Status
[FSSAI Registration In Process]
Registered Office & Kitchen: [REGISTERED BUSINESS ADDRESS]

3.Compliance & Governance Contacts

Pursuant to the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, designated compliance and grievance channels are maintained below:

Statutory Grievance Officer

Name: [Grievance Officer Name]
Designation: Statutory Grievance Redressal Officer
Email: grievance@momiq.in
Phone: +91 98765 43210

Customer Support & Operations

Support Desk: support@momiq.in
Customer Helpline: +91 98765 43210
Operating Hours: Monday – Sunday, 8:00 AM – 9:30 PM IST
Service Hub: Katihar, Bihar

4.Legal Document Index & Directory

Access all published policies, terms of service, and consumer disclosures across the momiq ecosystem:

Terms & Conditions →
Comprehensive terms of service, subscription rights, user obligations, and dispute resolution.
Privacy Policy →
Data protection practices, consent mechanisms, and Indian DPDP compliance disclosures.
Refund & Cancellation Policy →
Transparent refund calculation, proration formulas, and cancellation guidelines.
Subscription Policy →
29-day cycle details, 58 meal wallet rules, and daily pause cutoff mechanics (Lunch: 9:00 AM IST, Dinner: 5:00 PM IST).
Delivery Policy →
Service zones in Katihar, delivery windows, fleet safety, and non-delivery protocols.
Food Safety & Allergens →
Kitchen hygiene, ingredient procurement, FSSAI protocols, and allergen advisory.
Grievance Redressal →
Statutory officer details, ticket generation, escalation paths, and resolution timelines.
Contact & Support →
Public customer support channels, phone lines, operating hours, and inquiry forms.
Payment Information & Security →
Razorpay gateway integration, accepted payment modes, security, and no auto-debit pledge.
Disclaimer & Disclosures →
Nutritional disclosures, non-medical advice, and operational limitation statements.
Accessibility Statement →
WCAG 2.1 Level AA conformance, screen reader support, and digital inclusion practices.
Cookie Information & Policy →
Session tokens, functional cookies, privacy preservation, and browser controls.
Frequently Asked Questions →
Categorized answers for subscriptions, pausing, menus, deliveries, and billing.
Offers & Promotions →
Promotional rules, discount terms, campaign coupon redemption, and expiry conditions.
About momiq →
Brand story, Made Like Mom philosophy, our founding team, and mission.

5.Policy Versioning & Audit History

To maintain strict compliance and accountability, all policy revisions are timestamped and logged.

Current Policy Master Version: 1.0
Last Master Review: 26 September 2026
Governing Jurisdiction: Courts of Katihar, Bihar, India

Questions or Clarifications?

If you have questions regarding this policy, need assistance with your subscription, or wish to raise a formal grievance, our customer care team is here to support you.