Terms & Conditions

momiq operates a subscription-based daily meal service providing home-style lunch and dinner meals to students, young professionals, and residential customers residing within designated service areas, initially commencing in Katihar, Bihar, India.

• “Subscription Plan”: A time-bound meal entitlement plan (such as momiq Monthly) purchased by the customer.
• “Meal Entitlement”: A scheduled unit representing one freshly prepared lunch or dinner meal allocated to your subscription wallet.
• “Delivery Window”: The estimated operational timeframe during which scheduled meals are delivered to your specified address.
• “Service Area”: The active geographic corridors and PIN codes serviced by momiq delivery fleets.

You must be at least 18 years of age or possess legal parental/guardian consent to enter into this agreement, make online payments, and purchase subscription services under applicable Indian laws.

To purchase subscriptions and receive deliveries, you must create a registered account. You are responsible for safeguarding your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized account access.

You agree to provide true, accurate, and current contact information, phone number, and delivery address. momiq is not liable for delayed or missed deliveries resulting from inaccurate, outdated, or incomplete details provided by the customer.

Our primary subscription plan is the momiq Monthly plan (29 days, lunch and dinner, representing up to 58 scheduled meal entitlements). Plan details, pricing, duration, and meal counts are displayed transparently prior to purchase and remain fixed for the duration of the active subscription period.

Upon payment verification, meal entitlements are automatically generated in your digital wallet. Each entitlement is assigned to a specific scheduled date and meal type (lunch or dinner). Entitlements cannot be exchanged for cash or transferred between unrelated accounts.

Subscriptions are activated strictly upon successful payment confirmation. Customers select their preferred starting date during checkout. Subscriptions activate on that designated date and run for the specified continuous duration.

All payments are processed securely via authorized third-party payment aggregators (including Razorpay). momiq does not collect or store raw payment card credentials, CVVs, or bank netbanking passwords. All prices are in Indian Rupees (INR) and inclusive of delivery charges unless explicitly stated.

Meals are delivered to customer-specified delivery addresses during designated lunch and dinner delivery windows. Delivery times are realistic operational estimates and may experience reasonable variation due to traffic conditions, severe weather, or local logistics.

Customers must ensure that the delivery address (including floor, room/flat number, hostel/building name, and landmark) is accurate and accessible. Delivery personnel will make reasonable attempts to reach you via phone upon arrival.

All meals are prepared in a centralized kitchen following strict FSSAI hygiene standards. Meals should be consumed promptly upon delivery. We strongly recommend consuming lunch meals by 3:00 PM and dinner meals by 10:30 PM on the day of delivery.

Customers agree to receive food deliveries in a timely manner, inspect packaging integrity upon receipt, store meals safely if not consumed immediately, and treat our kitchen and delivery personnel with respect and courtesy.

You agree not to misuse our digital platforms, exploit promotional coupon codes through automated scripting or fake account creation, interfere with delivery fleets, or engage in abusive conduct toward customer support personnel.

Promotional coupons, referral incentives, and discounts are governed by specific eligibility criteria, usage limits, and expiration dates. Offers cannot be combined unless explicitly stated and hold no independent cash value. Detailed terms are available in our Offers Policy.

Refunds and cancellations are evaluated fairly in accordance with our dedicated Refund & Cancellation Policy. Fresh food items that have already been prepared or dispatched cannot be cancelled for immediate refund.

Each subscription expires at the conclusion of its validity period (e.g. 29 days). Subscriptions do NOT automatically renew without explicit customer consent and re-authorization of payment.

We endeavor to maintain uninterrupted meal delivery operations. In the rare event that service is temporarily suspended due to unforeseen kitchen maintenance, municipal advisories, or localized emergencies, customers will receive advance notification and appropriate entitlement credits.

All trademarks, brand assets, logos, website interfaces, menu designs, and digital materials associated with momiq are the intellectual property of momiq and protected by Indian intellectual property laws.

Our platforms utilize verified third-party infrastructure for payment processing (Razorpay), database hosting (Supabase), and telecommunication notifications. While we select reputable partners, we are not responsible for independent outages of external payment rails.

Your personal data is handled in strict compliance with our Privacy Policy and applicable provisions of the Digital Personal Data Protection (DPDP) Act.

To the maximum extent permitted by applicable Indian law, momiq's total aggregate liability arising out of or related to any subscription or meal delivery shall be limited to the amount actually paid by you for the specific affected meal or subscription period.

Neither party shall be liable for failure or delay in operational performance caused by circumstances beyond reasonable control, including acts of God, extreme floods, earthquakes, road blockades, strikes, power grid blackouts, or government restrictions.

We reserve the right to suspend or terminate accounts that engage in fraudulent payment chargebacks, harassment of delivery partners, or intentional violation of these terms, subject to reasonable written notice.

We may update these terms periodically to reflect operational changes or statutory requirements. When revisions are made, the “Last Updated” date at the top will be updated. Continued use of our service after such modifications constitutes acceptance of the revised terms.

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Katihar, Bihar, India.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have designated a Grievance Officer to address customer concerns. Full contact details and ticket submission procedures are available on our Grievance Redressal page.

For general inquiries regarding these Terms & Conditions, please contact us at: