Delivery Policy

momiq currently delivers to designated residential, student, and commercial corridors in Katihar, Bihar, India. During onboarding and checkout, we verify whether your PIN code and delivery address fall within our active fleet delivery zones.

Meals are dispatched twice daily during the following standard delivery windows:

To ensure timely handover, customers must maintain a complete and accurate delivery address in their account profile, including:

• House / Flat / Room Number
• Hostel, Apartment, or Commercial Building Name
• Floor number
• Nearest recognizable Landmark
• Active Indian mobile phone number capable of receiving incoming calls

When our delivery partner reaches your premises, they will ring your bell or call your registered phone number. In gated communities, university hostels, or multi-tenant commercial towers, deliveries are made to the designated reception, security gate, or room entry according to building security protocols.

During heavy monsoon rains, severe waterlogging, fog, or unexpected municipal road closures in Katihar, delivery times may be delayed. Our operations dashboard monitors delivery progress live. Whenever a significant delay is anticipated, we communicate updates via SMS or app notifications.

Our delivery partners will attempt to call your registered mobile number up to 3 times over a 15-minute window upon arrival. Because cooked meals are strictly perishable, our fleet cannot wait indefinitely or carry food across prolonged secondary routes. If a customer is unreachable, the delivery will be logged as unfulfilled, and refund or replacement cannot be provided for that specific meal.

You can update your default delivery address in the Profile & Address section of the app. Address changes for a scheduled meal must be submitted before the daily pause/dispatch cutoff time (9:00 AM IST for lunch, 5:00 PM IST for dinner) to be reflected in that day's delivery route.

If your meal is delayed past the delivery window or you have special delivery instructions (such as leave with roommate or guard), please reach out via our Contact Support or email support@momiq.in.