Refund & Cancellation Policy

If you purchase a subscription scheduled to begin on a future date and wish to cancel before the scheduled start date, you may request a cancellation up to 24 hours prior to the start date for a full refund minus nominal payment gateway processing charges (typically 2–3%).

Once your subscription has commenced, meal preparation schedules are locked in for the cycle. If you experience an emergency relocation or documented medical situation, you may submit a pro-rata cancellation request. Unused future scheduled days will be evaluated for a pro-rata refund or transferred to wallet credit upon administrative review.

If your account is charged more than once for the same subscription due to a payment gateway lag or double click, the duplicate transaction will be refunded automatically to your original payment method within 5–7 business days upon confirmation from our payment aggregator.

If your bank account or UPI was debited but the checkout screen showed a failed status, the money is typically held by your issuing bank or payment gateway. In most cases, the funds are reversed automatically by your bank within 24–48 hours under RBI guidelines. If the amount is not reversed within 3 business days, please share the bank UTR reference with our support team.

If your payment succeeded but your subscription dashboard does not show active entitlements due to a technical webhook delay, our system performs an automated reconciliation. If not resolved within 30 minutes, please contact support with your payment ID and we will either activate your entitlements immediately or issue a full refund.

If a scheduled meal entitlement was not delivered during the active delivery window and no operational delay was communicated:

• You may choose an immediate replacement meal where operationally feasible, or
• A compensatory entitlement credit added to your meal wallet, or
• A pro-rata refund for the missed meal.

If you receive an incorrect meal (e.g. non-matching meal type or completely different menu item than scheduled), please notify our team within 45 minutes of delivery. We will arrange a replacement meal promptly or credit your account accordingly.

We take immense pride in our food quality. If a meal arrives with spilled packaging, missing components, or taste that falls short of our standards, please report it via the app with a photo within 1 hour of delivery. Our kitchen manager reviews every report and will issue an entitlement credit or replacement.

If severe weather, vehicle breakdown, or kitchen operational emergencies prevent us from delivering meals on any given day, affected customers will be notified in advance and granted full compensatory credits or pro-rata refunds for the affected day.

Our delivery partners make multiple phone calls upon arrival. Because fresh food cannot be stored in transport indefinitely, if a customer is unreachable for more than 15 minutes, the delivery will be marked unfulfilled. In such cases, refunds or replacement meals cannot be provided for that specific slot.

Deliveries dispatched to an incorrect address provided by the customer cannot be refunded once out for delivery. Customers are encouraged to update and verify their address in the profile settings well before the delivery cutoff time.

Any technical errors causing erroneous deductions will be credited back in full once verified with our payment gateway partner logs.

Approved refunds are initiated within 24–48 hours of verification. Depending on your bank or payment method, the credit will reflect in your account within:

• UPI: 24 to 48 hours
• Netbanking: 3 to 5 business days
• Debit / Credit Cards: 5 to 7 business days
• momiq Meal Wallet Credits: Instantaneous

To initiate a refund request, please email support@momiq.in with your registered phone number and payment reference.