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Consumer RedressalVersion 1.0 · Last updated 26 September 2026

Grievance Redressal Mechanism

Statutory customer grievance redressal under the Consumer Protection (E-Commerce) Rules, 2020.

Designated Grievance Officer

Officer Name[Grievance Officer Name]
DesignationStatutory Grievance Redressal Officer
Direct Emailgrievance@momiq.in
Postal / Operating AddressCentral Cloud Kitchen, Industrial Estate / Main Market, Katihar, Bihar 854105, India

Redressal Timeline & Protocol

When you file a formal grievance:

  1. Acknowledgement: You will receive a unique grievance reference number (e.g. GRV-2026-XXXXXX) acknowledging receipt of your complaint within 48 hours.
  2. Investigation: The Grievance Officer will independently investigate your case with our kitchen supervisors, delivery logs, or payment records.
  3. Resolution: In accordance with statutory targets, we aim to resolve all grievances within 15 to 30 days from the date of formal receipt.

Lodge a Formal Grievance

If routine customer care has not resolved your issue to your satisfaction, please file your formal complaint here.

Questions or Clarifications?

If you have questions regarding this policy, need assistance with your subscription, or wish to raise a formal grievance, our customer care team is here to support you.